FAQ

1. Can I customize a gift hamper?

Yes, we offer customization options for our gift hampers. You can add personalized messages, select specific items, and choose from various packaging options to make your gift truly unique. Simply choose "Build your own" and you will see the options available to build your own gift boxes or hampers.

2. Do you offer corporate gifting services?

Yes, we specialize in corporate gifting. We can create customized hampers and gifts tailored to your company's needs. Contact us via email admin@poshheartistrysg.com or Whatsapp for more information on our corporate gifting solutions.

3. What payment methods do you accept?

We accept payment via Bank Transfer or PayNow.

4. How long will it take to receive my order?

Delivery times vary depending on the product. Currently, the earliest delivery date available for our standard gifts is after 7-15 business days. 

5. Do you offer international shipping?

Currently, we only have the logistics to offer delivery services within Singapore.

6. What should I do if the items in my gift are defective?

Please contact our customer service admin@poshheartistrysg.com so that we can help you and replace the defective item. We accept returns for defective or damaged items within 5 days of delivery. 

7. How can I track my order?

Once your gift is delivered, we will send you an email to notify you on this.

8. Can I include a personalized message with my gift?

Absolutely! You can add a personalized message to any gift during the checkout process. Your message will be included with the gift in a beautifully designed A6 sized card.

9. How do I contact customer service?

You can reach our customer service team by email at admin@poshheartistrysg.com or by whatsapp at 8060 6152. Our team is available to assist you with any questions or concerns.